Terms and Conditions of Use of the Mobile Application

§1. General Provisions

1. These Terms and Conditions govern the use of the mobile application (hereinafter, the “Application”) intended for real estate agencies and their clients, operating on the Casamira technology, developed and maintained by CTP ONE TECH S.L., with registered office at Avenida Perfecto Palacio de la Fuente, 1, 03003 Alicante, Spain, NIF B19854348, contact email: privacy@ctp-onetech.com.

2. The Application is offered in customized versions to different real estate agencies (hereinafter, the “Agencies”), which act as independent controllers with respect to the information and content of their properties.

3. A User is any natural or legal person who accesses, browses, or uses the functionalities of the Application (hereinafter, the “User”).

4. The purpose of the Application is to facilitate communication between Agencies and Users interested in their properties, with CTP ONE TECH S.L. acting solely as a technology provider and not as a real estate intermediary or party to any sales or rental transactions.

5. Use of the Application constitutes full and unconditional acceptance of these Terms, the Privacy Policy, and the Cookie Policy. If the User does not agree with any of these, they must refrain from using the Application.

6. The current version of these Terms will be available within the Application and may be downloaded or printed at any time.

§2. Scope of the Service

1. The Application enables, in particular:

a) Viewing properties published by the Agencies;

b) Performing searches and applying advanced filters;

c) Contacting real estate agents via messages, calls, or forms;

d) Saving properties and personalized search criteria;

e) Accessing post-sale functions, documents, task lists, or appointments;

f) Receiving push notifications, alerts, and emails related to activity within the Application;

g) Accessing promotions, news, or additional services offered by the Agencies.

2. The scope and availability of functionalities may vary depending on the version of the Application assigned to each Agency.

3. The Application may integrate third-party services (e.g., Google Maps, WhatsApp, CRM systems, or analytics tools), whose terms and privacy policies shall apply to such integrations.

4. CTP ONE TECH S.L. may add, modify, or remove functionalities without entitling Users to any compensation or indemnification.

5. Under no circumstances does CTP ONE TECH S.L. participate in the negotiation, contracting, or closure of real estate transactions, merely providing technological support for communication between the Agency and the User.
   
   
   

§3. Users Regitration and Account

1. Access to certain functionalities of the Application (e.g., saving favorites, receiving personalized alerts) requires registration and creation of a user account.

2. During registration, the following information may be requested: first name, last name, email address, phone number, and password.

3. The User guarantees that the provided information is true, accurate, and up-to-date, and undertakes to maintain it accordingly.

4. The User is responsible for safeguarding their access credentials and for all activity carried out using their account, even if performed by third parties.

5. The User may modify or delete their account at any time via the settings or by contacting privacy@ctp-onetech.com. Deleting the account will result in loss of access to functionalities that require authentication.

6. CTP ONE TECH S.L. may suspend or delete accounts that remain inactive for more than 24 months, in compliance with GDPR data minimization and retention requirements.

7. The Application is not intended for persons under the age of 14. If a minor is detected during registration, their account will be immediately deleted.
   
   
   

§4. Rules of Use

1. The User agrees to use the Application in accordance with applicable law, good faith, morality, and these Terms.

2. The following are expressly prohibited:

a) Publishing or transmitting illegal, offensive, false, defamatory, or third-party rights-infringing content;

b) Using the Application for fraudulent purposes or for commercial purposes unrelated to its intended use;

c) Interfering with the functioning of the Application through cyberattacks, mass data submission, or code alteration;

d) Accessing restricted areas without authorization;

e) Using bots, scrapers, or automated tools to extract information;

f) Impersonating other users or entities.

3. CTP ONE TECH S.L. may block, suspend, or delete accounts that violate these rules without any right to compensation and may take appropriate legal action.

4. CTP ONE TECH S.L. may remove content deemed illegal, inappropriate, or contrary to these Terms without prior notice.

§5. Intellectual Property Rights

1. All rights to the software, source code, structure, graphic design, databases, trademarks, and trade names of the Application belong to CTP ONE TECH S.L. or its licensors.

2. Use of the Application does not imply any transfer of intellectual or industrial property rights.

3. It is prohibited to copy, modify, decompile, or reverse-engineer any part of the Application without prior written authorization from CTP ONE TECH S.L.

4. Content published by the User or the Agency (texts, images, property data) remains their property; however, the User/Agency grants CTP ONE TECH S.L. a non-exclusive, worldwide, royalty-free license limited to the purpose of displaying and disseminating such content within the Application and in related promotional communications.
   
   
   

§6. Liability

1. CTP ONE TECH S.L. provides the technological infrastructure of the Application, while content relating to properties (photos, descriptions, prices, etc.) is the sole responsibility of the corresponding Agencies.

2. CTP ONE TECH S.L. does not guarantee uninterrupted availability or error-free operation of the Application, although it will adopt necessary technical measures to ensure proper functioning.

3. The User uses the Application at their own risk.

4. Under no circumstances shall CTP ONE TECH S.L. be liable for indirect damages, lost profits, data loss, or business interruptions, except in cases of willful misconduct or gross negligence.

5. The total liability of CTP ONE TECH S.L., if any, shall be limited to the amount actually paid by the User for the use of the service during the period in which the damage occurred, in accordance with applicable law.

§7. Personal Data Protection

1. Users’ personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD), and Law 34/2002 (LSSI-CE).

2. The data controller is CTP ONE TECH S.L., and its Data Protection Officer may be contacted at privacy@ctp-onetech.com.

3. Details regarding the processing of personal data are set out in the Privacy Policy, available in the Application and on the official website.

4. In cases of integration with cloud services or external providers, CTP ONE TECH S.L. ensures that data transfers comply with GDPR safeguards (Articles 44 to 49).
   
   
   

§8. Communications and Notifications

1. CTP ONE TECH S.L. may send technical, informational, or service-related communications regarding the use of the Application (push notifications, confirmation emails, alerts, etc.), which are not considered commercial communications.

2. The sending of commercial or promotional communications will be carried out only with the User’s prior and explicit consent, in accordance with Article 21 of LSSI-CE.

3. The User may withdraw such consent or unsubscribe at any time via the corresponding link or by contacting privacy@ctp-onetech.com.
   
   
   

§9. Modification of the Terms

1. CTP ONE TECH S.L. may modify these Terms for legal, technical, security, service improvement, or regulatory adaptation reasons.

2. Modifications will be published in the Application and will take effect from the date of publication.

3. When modifications affect essential conditions (e.g., cost or scope of service), the User will be notified in advance and may cancel their account without penalty if they do not accept the new terms.

4. Continued use of the Application after publication constitutes express acceptance of the new terms.

§10. Suspension and Termination of Service

1. CTP ONE TECH S.L. may temporarily suspend access to the Application for maintenance, updates, security reasons, or force majeure, informing the User when possible.

2. The User’s account may also be blocked or terminated in case of violation of these Terms, suspected fraud, or misuse.

3. In certain cases, the User may regain access once identity is verified or the violation is remedied.
   
   
   

§11. Governing Law and Jurisdiction

1. These Terms are governed by Spanish law, in particular provisions on electronic contracting and digital services.

2. Any disputes arising from their application or interpretation shall be submitted to the Courts of Alicante, Spain, unless mandatory legal provisions provide otherwise.

3. If the User acts as a consumer, they may choose to file a claim before the courts of their habitual residence, in accordance with Article 90 of Royal Legislative Decree 1/2007.
   
   
   

§12. Contact

For any inquiries or notices related to these Terms and Conditions, please contact:

CTP ONE TECH S.L.

Avenida Perfecto Palacio de la Fuente, 1

03003 Alicante, Spain

📧 privacy@ctp-onetech.com

🌐 www.ctp-onetech.com

Effective date: November 1, 2025

Last updated: October 20, 2025